Project Stakeholder Management Video - PMP/CAPM (PMBOK 6 - ECO 2019)

Mudassir IqbalMarch 6, 2019PMP ConceptsNo comments

Project Stakeholder Management

The very reason that project exists is because of stakeholders. The project deliverables should match their expectations and this is why it is important to keep them involved so that first they can share what is their expectations and secondly you can manage the expectations which right communication. Technically good projects can be declared fail if they fail to meet the stakeholder’s expectations and satisfy their needs. Project Stakeholder Management processes do this for you.

First, you need to identify the stakeholders, understand their expectations, asses their involvement in terms of making an impact on the project or being Impacted by the project and then finally draw a stakeholder engagement plan and communication management plan to keep them informed with what is happening on the project and how could they support the decision and objectives of the project.

Project Stakeholder Management Processes

Identify Stakeholders (Planning)

Inputs	Tools and Techniques	Outputs
Project charter Business documents Business case Benefits management plan Project management plan Communications management plan Stakeholder engagement plan Project documents Change log Issue log Requirements documentation Agreements Enterprise environmental factors Organizational process assets	Expert judgment Data gathering Questionnaires and surveys Brainstorming Data analysis Stakeholder analysis Document analysis Data representation Stakeholder mapping/ representation Meetings	Stakeholder register Change requests Project management plan updates Requirements management plan Communications management plan Risk management plan Stakeholder engagement plan Project documents updates Assumption log Issue log Risk register

Plan Stakeholder Engagement (Planning)

Inputs	Tools and Techniques	Outputs
Project charter Project management plan Resource management plan Communications management plan Risk management plan Project documents Assumption log Change log Issue log Project schedule Risk register Stakeholder register Agreements Enterprise environmental factors Organizational process assets	Expert judgment Data gathering Benchmarking Data analysis Assumption and constraint analysis Root cause analysis Decision making Prioritization/ranking Data representation Mind mapping Stakeholder engagement assessment matrix Meetings	Stakeholder engagement plan

Manage Stakeholder Engagement (Execution)

Inputs	Tools and Techniques	Outputs
Project management plan Communications management plan Risk management plan Stakeholder engagement plan Change management plan Project documents Change log Issue log Lessons learned register Stakeholder register Enterprise environmental factors Organizational process assets	Expert judgment Communication skills Feedback Interpersonal and team skills Conflict management Cultural awareness Negotiation Observation/conversation Political awareness Ground rules Meetings	Change requests Project management plan updates Communications management plan Stakeholder engagement plan Project documents updates Change log Issue log Lessons learned register Stakeholder register

Monitor Stakeholder Engagement (Monitoring and Controlling)

Inputs

Tools and Techniques

Outputs

Project management plan
Resource management plan
Communications management plan
Stakeholder engagement plan

- Project documents
  - Issue log
  - Lessons learned register
  - Project communications
  - Risk register
  - Stakeholder register
- Work performance data
- Enterprise environmental factors
- Organizational process assets

Data analysis
- Alternatives analysis
- Root cause analysis
- Stakeholder analysis
Decision making
- Multicriteria decision analysis
- Voting
Data representation
- Stakeholder engagement assessment matrix
Communication skills
- Feedback
- Presentations
Interpersonal and team skills
- Active listening
- Cultural awareness
- Leadership
- Networking
- Political awareness
Meetings

Work performance information
Change requests
Project management plan updates
- Resource management plan
- Communications management plan
- Stakeholder engagement plan
Project documents updates
- Issue log
- Lessons learned register
- Risk register
- Stakeholder register

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Mudassir Iqbal

I am the founder of Know Your Project (KYP) IT Consulting and Training Company. We are based in Pakistan but work extensively with middle-market businesses directly in the European, Middle East and South Asia Regions, as well as through partnerships with multinational companies like yours. I have personally delivered several digital change projects across many sectors globally - including construction, technology, finance, manufacturing, warehousing, logistics, telecommunication. My areas of expertise are concerned with Business Process Re-engineering (BPR), IT Governance and Assurance, PMO Setup, and Business and IT Agility. I also have substantial experience strategizing ERP implementations and have been working with Oracle, SAP, Microsoft Dynamics and Odoo for the best part of my professional life. Both nationally and internationally, I’m also providing in-depth, high-caliber executive development and training in various fields, covering topics such as project planning, project management, leading teams, cultural change. I’m a passionate writer and speaker on the topics of Digital Transformation, CIO, ERP and Project Management.