Juran Trilogy - Quality planning, control and improvement : PMP/CAPM

Mudassir IqbalJanuary 25, 2023PMP ConceptsNo comments

Joseph M. Juran is a renowned quality management expert and one of the pioneers of the quality movement. He is best known for his work in the field of Total Quality Management (TQM) and his contributions to the development of the quality management framework known as the “Juran Trilogy.” or Quality Trilogy,

The Juran Trilogy is a three-step approach to quality management that includes quality planning, quality control, and quality improvement.

Image from: http://msi6.com/MSI6/QualityZone/QzoneJuranTrilogy.aspx

Quality planning (Quality by Design) : This step involves identifying the customer’s needs and expectations, and determining how to meet those needs.
Quality control (Process Control & Regulatory): This step involves monitoring and measuring the process to ensure that it meets the quality standards set in the planning phase.
Quality improvement (Lean Six Sigma): This step involves making changes to the process to improve its performance, and identifying and eliminating the root causes of defects.

Juran’s approach emphasizes the importance of involving all employees in the quality improvement process and making quality management a part of the organization’s overall strategy.

Further Readings

The Juran Trilogy: Quality Planning

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Mudassir Iqbal

Mudassir, the COO of AnaConEx Solutions, oversees operations across Pakistan, UAE, KSA, and the USA. With over 50 successful Odoo implementations since 2020, he ensures tailored solutions for businesses across industries. With more than 20 years of experience in leadership, project management, and business consulting, Mudassir is passionate about empowering others. He offers PMP Certification courses with a 100% success rate, along with leadership coaching to help professionals unlock their potential. As a mentor, Mudassir supports aspiring leaders in building essential skills, including team building, communication, and soft skills. His mentorship prepares professionals to tackle career challenges confidently. Beyond consulting, Mudassir is a dynamic speaker and host. He conducts webinars, conferences, and podcasts, including *TechTalk with Mudassir* and *Elevate to Leadership*, sharing insights on technology, leadership, and career growth. Through his writing platform, *My Corner!*, he reflects on two decades of professional experience, offering practical advice and thought leadership on topics like ERP, digital transformation, and project management. Mudassir is also the founder of Know Your Project (KYP), an IT consulting and training firm. He has led global digital transformation projects in industries like finance, manufacturing, telecom, and logistics, with deep expertise in BPR, IT governance, and ERP strategy using platforms like Oracle, SAP, Microsoft Dynamics, and Odoo. Join Mudassir’s journey as he continues to shape leaders, drive operational excellence, and inspire meaningful change across industries.